How to Raise an Issue in the Worx Safety System

How to Raise an Issue in the Worx Safety System

In this video, I walk you through the process of raising an issue using our portal and the Worx Safety mobile app. Whether it's a safety, quality, operational, or environmental concern, you can easily click on the hazard icon and select "New Issue" to get started. Make sure to capture all relevant details, including a description, the nominated person, due date, and any photos related to the issue. Once raised, the nominated person will acknowledge it, and you can continue to add comments and updates. I encourage you to familiarize yourself with this process so we can effectively address any issues that arise.

Standard Operating Procedure for Raising an Issue

Objective

This SOP outlines the steps for raising an issue through the portal or the WorkSafety mobile app, ensuring all necessary details are captured for effective resolution.

Key Steps

 

Step 1: Access the Issue Raising Feature 0:00

  • Navigate to the top of the portal.

  • Click on the hazard icon labeled 'New Issue' to begin raising an issue.

 

Step 2: Identify the Type of Issue 0:16

  • Determine the category of the issue:

    • Safety issue

    • Quality issue

    • Operational issue

    • Environmental issue

  • Proceed to raise the issue based on the identified category.

 

Step 3: Use the WorkSafety Mobile App 0:27

  • Open the WorkSafety mobile app.

  • Click on 'Issue' and then 'New Issue' to start the process.

 

Step 4: Capture Issue Details 0:35

  • Provide a detailed description of the issue.

  • Specify the nominated person the issue is addressed to.

  • Indicate the due date for resolution.

 

Step 5: Set Priority and Site Information 0:48

  • Assign a priority level to the issue (e.g., high priority).

  • If applicable, select the site related to the issue.

 

Step 6: Attach Relevant Information 1:10

  • Upload any relevant photos or documents that pertain to the issue.

 

Step 7: Submit the Issue 1:26

  • Once all details are filled out, submit the issue.

  • The nominated person will receive a notification to acknowledge the issue.

 

Step 8: Acknowledge and Add Additional Information 1:39

  • The nominated person should acknowledge the issue.

  • They can add additional photos, comments, or attachments as needed.

 

Step 9: Monitor and Close the Issue 1:58

  • As the worker, you can view the status of the issue you raised.

  • You can add further comments or details if necessary.

  • Once resolved, the issue can be closed out.

 

Step 10: Review Issues Register 2:14

  • Check the issues register to see all issues you have raised or that have been raised to you.

Cautionary Notes

  • Ensure all details are accurate to avoid delays in issue resolution.

  • Double-check the priority level before submission to ensure proper handling.

Tips for Efficiency

  • Use the mobile app for quicker access and submission of issues.

  • Keep a record of recurring issues to identify patterns and prevent future occurrences.


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