Messaging Within Your Organisation

The Worx Safety Chat module lets you send real-time messages to individuals or groups directly inside the Worx Safety platform. You can share text, files, images, and videos without leaving the app, keeping project communication in one place alongside your safety documentation.

Accessing Chat

Open Chat from the main navigation menu. The chat screen is split into two panels: a conversation list on the left and the active conversation on the right. On mobile devices, these display one at a time -- tap a conversation to open it, then use the back arrow to return to the list.

Starting a One-to-One Conversation

To message someone directly, open the Chat page and look at the Contacts section below your existing conversations. Tap or click on a person's name to open a conversation with them. If you have messaged this person before, the existing conversation will open with your full history. If this is your first time messaging them, a new conversation is created automatically.

Which contacts you can see depends on your role:

• Admins and Supervisors can see all active users in the organisation.
• Contractors can see workers assigned to their team.

Group Chats

Creating a Group

1. Click the Create Group button (the "+" icon) at the top of the chat list.
2. Enter a group name.
3. Optionally upload a group picture (JPG or PNG, max 1 MB). If you skip this, an avatar is generated from the group name.
4. Search for and select the members you want to add.
5. Click Create Group.
   

You are automatically added as the group admin. Each member receives a notification that they have been added.

Site-Linked Groups

Groups can also be linked to a specific project or site. When a group is associated with a site, a link to that project appears in the chat header so members can quickly navigate to the relevant project details.

Editing a Group (Admin Only)

If you are a group admin, click the edit icon in the chat header to open group settings. From here you can:

• Rename the group.
• Change the group picture.
• Add new members by searching and selecting users.
• Remove members -- removed members keep access to messages sent before they were removed but will not see anything new.
• Delete the group entirely.

Every change (name update, member added, member removed) posts a system notification inside the group so all members can see what happened.

Sending Messages

Type your message in the input area at the bottom of the conversation and press Send (or hit Enter). Messages appear instantly for all participants via real-time updates -- there is no need to refresh the page.

Sending Files

Click the attachment icon next to the message input to attach a file. Supported file types include PDFs, images (including HEIC from iPhones, which are converted automatically), and videos. The maximum file size is 100 MB. You can send a file on its own or include a text message alongside it.

In the conversation, files display as follows:

• Images show as thumbnails you can click to view full-size.
• Videos display with a built-in player.
• PDFs and other files show as a downloadable link with the file name and size.

Emoji Reactions

You can react to any message with an emoji. Hover over (or long-press on mobile) a message to reveal the reaction options:

• A quick picker offers six common reactions: thumbs up, heart, laugh, surprised, sad, and clap.
• Click the "+" button to open a full emoji picker if you want something different.

Clicking the same emoji again removes your reaction. Each person can have one reaction per message -- choosing a new emoji replaces your previous one. Reactions appear as small pills below the message showing the emoji, the count, and who reacted.

Unread Messages and Notifications

In-App Indicators

• Each conversation in the chat list shows a red badge with the number of unread messages.
• The envelope icon in the main navigation shows your total unread message count across all conversations.
• Conversations with unread messages are sorted to the top of the list automatically.

Email Notifications

If you are not currently online when a new message arrives, you will receive an email notification with a link to open the conversation. To avoid inbox overload, email notifications are throttled to one per chat every 30 minutes -- you will not receive a separate email for every single message in a busy conversation.

Managing Notification Preferences

You can control notifications on a per-conversation basis. Inside any conversation, open the Notification Settings (via the settings icon in the chat header) and toggle:

• Email notifications -- on or off for that specific conversation.
• Push notifications -- on or off for that specific conversation.

These settings only affect the selected conversation, so you can mute a noisy group while keeping alerts active for important one-to-one chats.

Deleting Messages

You can delete your own messages by clicking your message and selecting Delete. Deleted messages are removed from view for all participants. You cannot delete messages sent by other people.

Filtering and Searching Conversations

At the top of the chat list, you can filter your conversations using the tabs:

• All -- shows every conversation, both one-to-one and group.
• Groups -- shows only group chats.
• Sites -- shows only groups linked to a specific project or site.

Use the search bar to find a conversation or contact by name.

Tips

• Messages load in batches as you scroll up through a conversation, so older history is always accessible -- just keep scrolling.
• When someone is added to or removed from a group, a system message appears in the conversation timeline so everyone can see the change.
• Group pictures help distinguish conversations at a glance, especially if you are a member of many groups.
• Muting email notifications for a group does not affect your ability to see messages in the app -- it only stops the emails.